Ionic wouldn’t sync and now won’t pair

[Meganmcf]

Fitbit ionic stopped syncing to my phone (iPhone) and iPad so tried restarting both, logging out my account and back in, turning off Bluetooth then on before unpairing from my account. It now will refuse to pair to my account - I have tried on my iPad and my phone.

Moderator edit: subject for clarity 

[oliveadams1]

Turn off your Fitbit Ionic and then turn it back on. Restart your phone and make sure Bluetooth is enabled. Make sure the Always Connected and All-Day Sync are enabled on your Ionic. Force close Fitbit app.

[oliveadams1]

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@oliveadams1 wrote:

Turn off your Fitbit Ionic and then turn it back on. Restart your phone and make sure Bluetooth is enabled. Make sure the Always Connected and All-Day Sync are enabled on your Ionic. Force close Fitbit app. TelltheBell

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Thanks for the info i will try to figure it out for more

[White260]

They had me make sure battery saver was activate...countless times of turning bluetooth, app, phone (android), and watch off and on. Force stopping app and restarting and even set up new phone but the app only searches for the watch and never finds it. It isn't a phone issue for my windows based computer can't find it either with bluetooth on (used to work fine). They told me that was all they can do, and will check with service to see if warranty and they abruptly ended the chat ? ... had more questions like is this watch junk? .... I think I got the answer. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Meganmcf and @oliveadams1. It’s good to see you in the community, @White260.

@oliveadams1 I appreciate your participation in the Forums and your efforts to help other users! 

@Meganmcf Thanks for the details shared in your post and for already trying to resolve the issue. I recommend removing the Bluetooth connection between your iPhone and iPad and your Fitbit device: on your iPhone/iPad, tap Settings > Bluetooth > the information icon > Forget This Device. Since you're using several devices for syncing, the watch is trying to connect to both and the Bluetooth connection can be interfered. Try to have another device not nearby or turn off Bluetooth on it. You can find the complete troubleshooting instructions in Why can't I set up my Fitbit device? 

@White260 Thank you for joining the thread and sharing your experience. I understand how you are feeling about this situation and appreciate your troubleshooting efforts. I see that you have been in touch with our Support team via email. I recommend you continue working with them since they have already all the details and special tools to continue assisting you. I am sure they are doing their best to help you. 

Hope this helps. 

[White260]

Thanks but they gave up....I was working with them on live chat. We did everything they could think of and finally said they could not do anything else and ended the chat. They sent a coupon code for 35% off a new watch.  I bought the thing in August of 2020 but they said it was out of warranty. I am guessing because i didn't buy it through fitbit. .... This was my second fitbit in two years so I am giving up on Fitbit. Trying another brand. Thanks for your assistance though. 

[LiliyaFitbit]

Thank you for your reply, @White260.

I appreciate the update, I understand how you are feeling. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope you could give Fitbit another opportunity in the future. 

Have a good day.

[Podenco]

I have the same problem my (second) Ionic won't pair with the app. The app didn't sync for a few days. I've tried everything. I disconnected my Ionic.  Now it won't connect with the app. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Podenco.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your troubleshooting efforts and recommend confirming our complete troubleshooting tips in this help article: Why can't I set up my Fitbit device? 

Hope this helps. 

[Podenco]

Hi Liliya,

Here the message I sent to Juan.

"The issue with not installing apps is solved. This morning when I looked under 'my apps' they were all updated and installed. 

With the not sync and pairing issues I lost 3 days of data. But I can live with that, at least the Ionic on track again!"

[LiliyaFitbit]

Thank you for your reply, @Podenco.

I am glad to hear you're back on track! I appreciate your efforts and the additional details. Since your device was not paired to your Fitbit account, it is possible to lose data. I hope you continue enjoying the Fitbit experience and working on your goals. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can find great tips and encouragement from other members.

Keep on visiting the forums!

[Podenco]

👍

[White260]

yeah they told me it was all they could do.... so I bought a Garmin... best
wishes!

[FionaSBD]

Best option! 🙂

[LiliyaFitbit]

Thank you for your replies, @Podenco and @White260. It’s good to see you in the community, @FionaSBD.

@Podenco Thank you for your feedback. 

@White260 Thank you for the update. I am sure our Support team tried their best to help you and provide a solution based on the Fitbit Warranty. I appreciate your understanding and respect your decision. 

@FionaSBD I appreciate your input and hope you could give Fitbit another opportunity in the future. 

Have a good day.