Ionic wristband torn

[michaelje]

purchased Iconic 2 years ago. Came with two bands. These have lasted approx 12 month each. To replace the price is around $50 AUD. The watch only cost $250.  This seems a blatant rip off. If  I need to buy a new band each year.

Anyone else had this problem

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @michaelje, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with the wristbands of your Fitbit Ionic, I understand your situation and how frustrating this matter can be for you. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[TahmidMunaz]

I bought on 28 Dec of 2018 and it's like 1 and a half year now. And my IONIC bands came off from both sides. 

Since the last couple of days, I noticed it was unraveled like this (https://community.fitbit.com/t5/Ionic/Ionic-belt-began-unravel/td-p/3273549). And I couldn't use the Small size bands as that's too small for me. 

And since today morning I can't use it anymore. Both sides got torn and fallen apart.

[PaulMe]

@michaelje and @TahmidMunaz,

Checked eBay for non-genuine bands? I can't vouch for the Ionic. But I've purchased a N-G band for a Versa. Good as the OEM for a fraction of the cost.

[Iain_K]

I got a three pack on amazon for $10, and they have been every bit as good as the originals in the three months I have had them.  I think the large size is maybe a fraction shorter than the original fitbit ones, but that doesn't affect me at all. Would buy again, but no need for now.

https://amazon.com/gp/product/B07QTXN4WK/

[michaelje]

thank you for the information.