Ioninc Galaxy S10+ notifications issue

[Kats13]

I upgraded from a note 9 to S10+ AND NOW MY IONIC will not show text message notifications, why the other notifications seem to function. I spent good money over $200.00 on an ionic for what, poor service. I need text notifications to work for my job. That's the whole reason I bought the "supposedly best" on the market.

[Cantryboy]

Hey @Kats13 welcome to the forums! Have you tried turning the Bluetooth off and on on your phone? That sometimes does it for my s9+.

Other than that you could try turning your phone off and on and then doing the same with your Ionic.

[Kats13]

I've rebooted both the ionic and my phone last night. I even deleted the ionic from my S10+ and added it back. This morning I got a notification for email but, None of my text messages. It's ridiculous.
Sent from Yahoo Mail on Android

[SilviaFitbit]

@Kats13 It's nice to see you on the Community. Thanks for the details mentioned and the troubleshooting tried. 

Sorry to hear that you're not receiving notifications on your Ionic. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

@Cantryboy Thanks for your advice. 

I'll be around if you have any additional questions. 

[Kats13]

Thanks for informing me. I work for a retail store that sells Fitbit products, I really wanna be able to recommend the Ionic to our customers, sadly, I honestly can't if they have the same phone as I. Galaxy Note S10+. I'm patently waiting for the fix 👍.

Sent from Yahoo Mail on Android

[SilviaFitbit]

@Kats13 Thanks for getting back. I'm glad to hear that you would like to recommend Fitbit products. 

Rest assure that our team is working on a fix and we appreciate your patience and understanding. 

I'll be around if you have any additional questions.