help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Iphone ios 11.1.1 issue with the iconic not receiving notifications

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-13-2017 15:47

‎11-13-2017 15:47

I spoke with fitbit support today as my ionic stopped receiving text msgs and calendar notifications from my phone.  I was told,there is an issue with the latest iphone update 11.1.1 that has caused this problem . Support stated the developers are working on it and I was given a ticket # for this.  If you are having this problem it may just be a matter of waiting it out until the developers can sort out the problem.

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎11-13-2017 15:57

‎11-13-2017 15:57

Just as an FYI: After talking with support and fiddling with some iphone settings and the fitbit app, (of course I can't exactly remember what we did)  Im receiving text notifications again. Awesome. 

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎11-13-2017 15:57

‎11-13-2017 15:57

Just as an FYI: After talking with support and fiddling with some iphone settings and the fitbit app, (of course I can't exactly remember what we did)  Im receiving text notifications again. Awesome. 

Best Answer
0 Votes

‎11-13-2017 16:32 - edited ‎11-13-2017 16:34

In response to Patty_123

‎11-13-2017 16:32 - edited ‎11-13-2017 16:34

@Patty_123 Great to hear that you are receiving notifications again. 

 

For anyone else who is having trouble receiving notifications, I would suggest that you follow each of the steps in the article, here. 

 

If you are running iOS 11, I would make sure that your "Show In History" option is toggled on.  You can find this setting by navigating to the following: General Settings > Notifications > Messages > 'Show In History'

 

Hope this helps! Let me know if you have any questions. 

Want to get more deep sleep? Join the discussion on our Sleep better forum.

Best Answer