Ironic failing with water

[Rrovar]

Hi any one had issues with poor quality of the ionic I’m on my 3rd one now due to water damage first one did well and lasted a year the second about 2 weeks and now this one 2 month! They totally shut down and steam up, told by support to put in rice? It’s bloody water proof? This one actually sounds like the screen is loose when you tap it

[SantiR]

@Rrovar Welcome to the Fitbit family! Thanks for taking the time to share the experience you have had with Ionic not working after submerging it on water. Thanks for sharing all of those details regarding this.

I went ahead and contacted you via PM. Please keep an eye on your Community inbox.

Keep me posted! 

[Shaynei]

I have had the same issue with two watches in 2 weeks. This last one I used in my pool training session this morning and it just went dead during warm up. 

[Rrovar]

Snap! The screen has actually fallen off this one! Bloody disgusting 

[SantiR]

@Shaynei Welcome to the Fitbit forums! Thanks for sharing the experience you have had with Ionic after swimming.

I went ahead and contacted customer support in your behalf for you to get further assistance. Please keep an eye on your email inbox for next steps.

@Rrovar Thanks for your reply! Did you checked the PM I sent you? It seems you have a case with customer support and that some help was provided to you. Please confirm!

Keep me posted! 

[Rrovar]

Same fix as the last 3 failed ionics just sent a replacement and not even a complete one just the head lol! Unfortunately I think it’s time to part with Fitbit and try another brand