Is a gifted Fitbit Ionic still eligible for Recall refund?

[IronRyan]

Just wanted to ask about the fitbit lonic recall, I bought a Fitbit lonic for my nephew as a gift for Christmas in 2019, is he still eligible for the refund? I know he didnt pay for it but he is still the end user of a faulty product.

Fitbit support are asking him for proof of purchase you see to support his case which I didn't think was needed as it's linked to his Fitbit account already.

Moderator Edit: Formatting.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @IronRyan. Thank you for sharing your query regarding your nephew's Fitbit Ionic. 

The information you're asking for, can only be provided by our Support Team. Please ask them if the proof of purchase is needed to continue with the process.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.