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Issue with Ionic touchscreen

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‎08-07-2020 06:10 - last edited on ‎08-09-2020 21:41 by Fitbit Moderator

‎08-07-2020 06:10 - last edited on ‎08-09-2020 21:41 by Fitbit Moderator

Hi,

I noticed an issue related to the responsiveness of the touch screen. It looks that there is only one part of the touch screen (upper part) which is responsive while the part below it seems not working properly. Moreover, I noticed that it takes very long time to recharge the battery. Finally, the sensor red light is always on and keep fixed. I tried several reboots of the Ionic but it is not working properly, anymore.

 

Any suggestion?

Bests,

Andrea

 

Moderator Edit: Clarified subject

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‎08-09-2020 21:40

‎08-09-2020 21:40

Hi @AndreaCri, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else. 

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