@Dtutt @Gnorko It's great to see that you've visited the Fitbit Community! Currently there is an issue affecting some users with the Ionic or Versa, this includes syncing. There is an informational post but at this time a fix has been released. If the issue isn't related to this situation then try restarting your Ionic by doing the following:
1.- Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2.- Let go of the buttons.
3.- If your Fitbit watch doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.
Also check that your wifi is working by connecting another device (like your phone) and check that it doesn't lose connection. You can check additional tips here.
Let me know how it goes!
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