help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Issues with my Fitbit Ionic

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-22-2021 20:13 - last edited on ‎02-24-2021 10:48 by

‎02-22-2021 20:13 - last edited on ‎02-24-2021 10:48 by

I recently moved from the blaze to ionic going on which performs best on forums and I'm sooo disappointed.  The heart rate tracker is scarily off, ranging from 60 -160 when I'm not moving. The sleep tracking kicked in 5 hrs after I fell asleep and I've used 42% of a battery in one day. Could somebody from fitbit get in touch with me ? 

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
3 REPLIES 3

‎02-24-2021 10:46 - edited ‎02-24-2021 10:47

‎02-24-2021 10:46 - edited ‎02-24-2021 10:47

Welcome to the Fitbit Community, @Steely70.

 

Thanks for the details shared in your post. I am sorry to hear about the disappointment this situation has caused. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎02-24-2021 20:10

In response to LiliyaFitbit

‎02-24-2021 20:10

Thanks Lilyia, after a lengthy phone call there was nothing they could
do. Thanks anyway.
Best Answer

‎02-25-2021 10:35 - edited ‎02-25-2021 10:37

In response to Steely70

‎02-25-2021 10:35 - edited ‎02-25-2021 10:37

Thank you for the update, @Steely70.

 

I understand how you are feeling. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope to keep you in the Fitbit family.

 

Have a nice day.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes