Jabra Elite Active 65T not connecting with device

[Andre9014]

Hi, 

I've read a lot about this topic and there is still no working solution given. 

My fitbit doesn't want to connect to my earbuds. I specifically bought the Ionic for the music functionality.

I factory resettled my fitbit about a month ago. Got it to pair. Worked for about 3 times there after and back to normal, NOT CONNECTING. The annoying part is that it finds the earbuds, but doesn't want to connect. Wheel just keeps turning. The latest firmware update that I did today, did not fix the issue.

Can we please get a proper report and fix date for this issue. 

I've tried the right only earbud solution, did hold the play button in for 10s, hence the fitbit picking it up. Just not pairing/connecting.

Please please can you guys sort this out. The jabra's are quite expensive earbuds. 

 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Andre9014, it's nice to see you again participating here in the Community Forums, welcome back!

I appreciate the information and the picture that were shared in your post, I totally understand how frustrating this matter can be for you and I appreciate your effort troubleshooting this situation prior to posting too. If you haven't already done so, I recommend you to check our help article: How do I connect Bluetooth audio devices to my Fitbit watch? for more information and instructions about how to connect your Jabra Elite Active 65T earbuds. Then, you can try restarting the earbuds and trying again. To restart the earbuds, please follow the next steps:

1. Keep in mind that resetting the earbuds will reset all settings and clear the list of previously paired devices.
2. Press and hold (10 seconds) the Multi-function button on the right earbud until the LED flashes purple.
3. After resetting, you will need to re-pair the earbuds with your smartphone. Remember to delete the previous pairing before you re-pair.

Keep me posted and let me know if you have any additional questions.

[Andre9014]

Hi Ricardo, 

Thank you for your response. I have paired another Bluetooth set to the fitbit without a problem. I've pair the Jabras as well before, but it didn't work for long. So I am familiar with the procedure.

As mentioned in my original post, I did press and hold the play button (multifunction button) for 10s. The fitbit only picks it up if I reset the Earbuds. After it recognize the Jabra and I click on it, the wheel just keeps turning as per the photo. There is clearly an issue between the fitbit and Jabras. Can you please consult the technical guys on this issue and revert back with a working solution or report as to what will be done to fix it (with which new firmware update) . Please be aware that I've tried different solutions to no avail. There must be a technical issue between the 2 devices.

Also please don't send me a generic answer.

[RicardoFitbit · Accepted solution]

You're welcome @Andre9014, thanks for your reply and update.

I appreciate your effort troubleshooting this situation with me. After speaking with an specialized department here at Fitbit I'd like to let you know that we are aware of this issue and currently working to resolve it as soon as we can. My best advice for you at this moment will be to keep your Fitbit app and device up to date.

I'll be around if you need anything else. 

[Andre9014]

Hi @RicardoFitbit,

Thank you for your feedback. Good to hear that the issue is receiving attention. Will follow your advice and hope for the best. 

Cheers. 

[RicardoFitbit]

Your reply is appreciated too @Andre9014.

Please note that we are always striving to improve the Fitbit experience with our products and services, therefore, thanks for bringing this to our attention. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer.

See you around!

[Andre9014]

Hi @RicardoFitbit,

Trust you are well.

I am still having this issue. It's been 8 months since we spoke. Have the technical guys not come up with a solution yet? Software on Fitbit and Jabra are both up to date as per your instruction. 

Kind regards,
Andre 

[EdgardGondim]

Have the exactly same issue here. Where is fitbit? Where is the solution? 

[LoveBeaver]

Waiting for updated news. Any solution yet?

[MJ1230]

I had the exact same problem and am equally frustrated. I worked with Fitbit support for four months with no success and they finally sent me a new Ionic. It paired with the earbuds for about two months and then stopped pairing. Same as you, it “finds” the earbuds without difficulty but won’t pair. Fitbit support recommendations don’t work; I’ve tried everything. It’s a major flaw; what’s the point of holding 300 songs if you can’t listen while running?  I don’t want to switch to Apple Watch, but I’m sorely tempted. 

[AxelleCl]

Bonjour à tous !

Je ne sais pas si vous avez pu résoudre le problème depuis, mais moi oui !

Il faut réinitialiser les écouteurs Jabra 65T (appuyer pendant 10 secondes sur l'écouteur droit allumé jusqu'à voir la lumière violette après la lumière rouge). Pour que la Sence fonctionne avec les écouteurs il ne faut connecter aucuns autres appareils aux écouteurs ! Uniquement la sence !