Latest Firmware update is draining battery in 2 days

[SunsetRunner]

Good morning all,

I have been always impressed about the battery life of the Ionic. 5,5 days without charging is awesome.

But last week there was a new Firmware update and now it is completely drained in 2 days all of a sudden. Anyone having the same experience? I could not find anything on the forum yet.

Regards, Luc

Moderator edit: Subject for clarity 

[HeydyF]

Hey @SunsetRunner, it is great to see new faces around! If the battery of your Ionic isn't lasting as expected, I would like you to take a look at the tips in this help article: Can I improve my Fitbit device's battery life? If the issue persists after following those tips, let me know. 

I'll be around! 

[SunsetRunner]

Hi Heydy,

improving battery life tips??

yesterday evening I completely charged the Ionic and now only 24 hours later it is drained already to 24%. This was before the last update only after 5 days. I don’t know what happened there but I don’t like.

Igot my Ionic for a year and half now. It is not okay for sure

[SunsetRunner]

Bump.

It looks like I’m not the only one.....

[HeydyF]

Thanks for your reply @SunsetRunner! There is a couple of things that I'd like you to try: 

- Fully charge your Ionic

- Restart it

- Sync it 

Please sync your Ionic constantly during the day, this is to help you out to determine how fast the battery is draining. 

Keep me posted! 

[SunsetRunner]

Hi Heydy,

I even did a full reset, meaning the 12 seconds 3 button, 2 seconds 2 button method and completely started from scratch with the Windows app and Bluetooth connection.

unfortunately again it gets drained way too fast. After 12 hours down to 70% by just and only wearing it. Meaning it will be completely empty in a day and half. Again what used to be at least 5 days.

Not tracking with GPS, not playing music (all of that is gone of course due to the hard rest). Just wearing and actually during sleep.

I have a bit more info though as I also have the feeling the charging is happening must faster as well then I experienced before. Could it be half of the battery cell is gone ?

I would be pretty annoyed if this expensive watch is broken after not even having it a year and half.

[HeydyF]

Hello @SunsetRunner! 

Thanks for trying to fix the battery life of your Ionic. Considering that the issue persists, I have escalated your case with our Support team so they can further assist you, so please keep an eye on your inbox. 

Let me know how it goes! 

[SunsetRunner]

Hi Heydy,

After doing several tests last week a final report came out the analyzing the guys from support did.

They have started now a warranty action as it is a unresolvable problem.

I'm very pleasantly surprised to receive this level of customer service that can be described in one word... outstanding or exceptional or awesome or you can find a couple yourself:)

According the latest mail, the replacement is underway….

[HeydyF]

Hey @SunsetRunner, I hope you are doin' great! I really appreciate the time you time you have taken to contact our Support team, and sounds great that they help you out to get you back on track. Reading the good experience you have with them, motivate us to keep providing the outstanding customer service that we have through the years. 

Don't hesitate to keep me posted if you have further questions! 

[Albertski28]

When i update it never finishes and kills the battery on the watch. I have no solution. When it recharges I'm not going to update and then test how long the battery last and just use it with the old version of firmware.