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Lines on the display

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‎06-06-2019 11:04 - last edited on ‎06-07-2019 12:36 by Fitbit Moderator

‎06-06-2019 11:04 - last edited on ‎06-07-2019 12:36 by Fitbit Moderator

Can someone offer some assistance or advice as to why my screen has started having lines and glitching? I am currently rebooting it with the factory reset.

 

Moderator edit: Subject for clarity 

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‎06-07-2019 12:38 - last edited on ‎09-26-2025 06:28 by Fitbit Moderator

‎06-07-2019 12:38 - last edited on ‎09-26-2025 06:28 by Fitbit Moderator

Hi @kayduhsue thanks for bringing this to my attention, I'm happy to give you a hand with your Ionic and a warm welcome to our Community Forums.

Seems odd that the display of your device is glitching, this is certainly not a common situation nor the way we designed it, thank you for troubleshooting your Fitbit prior posting by the way. Since you already tried our factory reset procedure, if you haven't already done so, please restart your device and let me know how it goes. Also, please try changing your current clockface.

Looking forward to your reply. Let me know if you have any additional questions. 

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