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Locked Fitbit Ionic

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‎03-23-2024 11:54 - last edited on ‎03-26-2024 14:45 by Fitbit Moderator

‎03-23-2024 11:54 - last edited on ‎03-26-2024 14:45 by Fitbit Moderator

My fitbit was locked? Would you please open it for me? Thank you

 

Moderator Edit: Clarified subject.

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1 BEST ANSWER

Accepted Solutions

‎03-26-2024 14:50

In response to Odyssey13

‎03-26-2024 14:50

Welcome to the Fitbit Community, @braniff130. I'll be glad to assist with your locked Fitbit query.

As @Odyssey13 mentioned, once the Ionic's owner has applied to the refund it gets locked and can't be unlocked.

You can have more information about this recall on our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

View best answer in original post

Best Answer
2 REPLIES 2

‎03-23-2024 13:40

‎03-23-2024 13:40

Hi @braniff130 the Ionic was voluntarily recalled and when a person applied for the refund, the device was locked. It can't be unlocked. Have you sent for your refund or did you purchase a second hand device?

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎03-26-2024 14:50

In response to Odyssey13

‎03-26-2024 14:50

Welcome to the Fitbit Community, @braniff130. I'll be glad to assist with your locked Fitbit query.

As @Odyssey13 mentioned, once the Ionic's owner has applied to the refund it gets locked and can't be unlocked.

You can have more information about this recall on our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer