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Losing time, now won't sync

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‎10-12-2018 23:14

‎10-12-2018 23:14

My Ionic hasn't been able to connect to the music on my iPhone for a few months. It was annoying, but I let it slide. In the last few days, however, my Ionic has been losing time. It was almost an hour off today. It started by only a few minutes, and got slower and slower.
I restarted my Fitbit.
I took my Fitbit off of my account.
I did a factory reset.
I tried connect to my computer AND my iPhone, using WiFi, bluetooth, and the cord.
Now, my computer and my phone say that it's connected, but it won't download the update. I keep getting stuck on the WiFi network selection screen.
Please don't tell me to turn it off and on again. I've done that. I've done a factory reset, too. I've turned my bluetooth off and on. I've taken the Ionic off of my account AND the bluetooth list. I'm about to give up.

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3 REPLIES 3

‎10-13-2018 01:57

‎10-13-2018 01:57

That sounds very annoying. In your shoes I'd be contacting Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-13-2018 22:13

In response to NellyG

‎10-13-2018 22:13

Yeah, they just told me to look at the articles on this site. So, no. Support didn't do anything for me.

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‎10-14-2018 22:16

‎10-14-2018 22:16

It has been 2 days and I still can't use my Ionic. Support has just told me to read the articles that I have already read. This is pointless. I use to sing the praises of Fitbit. After this, I'm going somewhere else.

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