Loss of connectivity with my iPhone 6s

[RustyBrindle]

Lost connection yesterday. Won’t sync and Bluetooth is cycling connection. Will not pick up WiFi. App is up to date as is iOS12. Already tried to re-add it, but it gets hung looking for WiFi.

Thoughts?

[wmchapman]

I haven't had much success with Wifi sharing between my 6S and Ionic either Rusty. I have two and a Versa - when the option to use slower (but more consistent) blue-tooth connection, I use it. As far as cycling goes, once lost, the best way out of the loop is to turn the iPhone completely off and then back on for a clean reboot. Works great for months, sometimes a reboot is refreshing.

Good to see you again.

[RustyBrindle]

Thanks!  It’s worked great for 4 months and then all of a sudden ‘bonk’...Unfortunately,  I’ve tried rebooting  the phone and still have not had any luck. I might go over the my neighbor and try their WiFi just in case. Then at least I can rule out something funky with my router. 

Thanks again for the advice. 😊

[MickJim]

My connectivity has stopped working.  I have tried turning the phone off and on, the bluetooth off and on, even my PC off and one and I still can't connect.  What did you do to fix your problem.  I'd be grateful for any assistance

[wmchapman]

Mick, turn the PC off.

On your mobile delete the App.

Go to bluetooth, forget your tracker and turn bluetooth off.

go to fitbit.com/setup on the browser of your mobile and hit pink button to download the App from App store. If it says "open" instead of download, you didn't delete entirely, home/wiggle/x

Turn Bluetooth on (don't connect anything yet)

Launch the App signing in with your fitbit account assigned email and fitbit password.

Let us know if everything talks again or not

[RustyBrindle]

Ok... well I finally figured out how to reboot my Ionic. At this time, it is working again...

Best regards,

Rusty

[wmchapman · Accepted solution]

For those following the issue. The Ionic restart is holding the left and bottom right button through a couple of flashes until the fitbit logo comes up. Let go and wait for the home screen to return.

[RustyBrindle]

So... I feel like an idiot, but I rebooted my Ionic when I finally figured out how to🙄. All is well and it is working as it should. Crisis averted. 

[MickJim]

Thank you so much for your help…it worked. You are a genius

Cheers
MickJim