Loss of sensor, battery life and calibration issues with Ionic

[Momtaxi18]

I am having the same problem after trying all of the troubleshooting.  Brooke, how do I get the attention of the moderator to get a resolution to this problem? 

Moderator Edit: Clarified subject

[Momtaxi18]

I have had problems with it being very difficult to charge and today during my run my heart rate stopped tracking along with my steps and gps mileage.  After reading this thread looking for a solution and doing all the suggested troubleshooting  , with no results, I discovered that Fitbit has known of  this defect for too long of a time to keep selling the product in this condition. I too need a quick solution to this problem so I can resume my regular training. 

[SilviaFitbit]

@Momtaxi18 Hi there. Thanks for the detailed information shared and the troubleshooting performed prior to posting. 

I moved your post to the main board, in an effort to keep the forums organized. I see where your disappointment is coming from. 

Since you've tried the recommended procedure but still experiencing difficulties, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Hope this helps.