Lost 3 days of data

[PaulMC64]

Hi,

My fitbit stopped syncing on Sunday at some point and I only spotted it today (Thursday).  I removed the fitbit from the app and re-added.  Previously with my fitbit charge 2 the missing days would be uploaded when I did a sync.  Now I have nothing for Monday, Tuesday and Wednesday. 

Does this data not get stored in the Ionic ?

[Tony.r]

@PaulMC64 I'm not sure it it will help but I would say to give  your Ionic another couple of syncs to see it it will pull the the data across. In theory if you have not performed a full factory reset on your Ionic the data should still be there. 

[PaulMC64]

Hi Tony

Tried that about a dozen times now.  WIll keep trying though in hope.

[Tony.r]

@PaulMC64 it may be worth doing a couple of reboots on your Ionic too by pressing and holding the left and bottom right buttons together until you see the Fitbit embelm appear. There is also this link on syncing too it it is of any help. 

[PaulMC64]

Hi Tony

Tried that earlier, but tried again now and still the same.  Also tried restarting my phone and force a close of the app.

Pity you couldnt force a sync with all the data in memory to the app..  

[SunsetRunner]

You're not alone. I have to do a factory reset to get my ionic to sync and so lose data. but then I found out that if I want accuracy, quality and connectivity then I have to buy GARMIN because fit**ahem**  don't work!  There are not one or two complaints on here about fitbit................there are THOUSANDS!  I'm glad I didn't have to buy mine so no money lost.

[PaulMC64]

Hi, yes just been reading all the sync issues..    Ionic's arent cheap and you expect them to work.  Wish I stayed with the charge2 now as Ive seen no benefit with this new one.

This is my 4th fitbit and hopefully something changes or I will pick a different make next time.

[Rich_Laue]

First thing, yes when removing a tracker from your account, your going to occasionally lose any data not synced.

Second let's think this out some.

The tracker is having a sync issue, meaning that their is problems communicating between the tracker and the app. Removing the tracker from your account will not fix a communication problem.

Third most sync issues are with the phone or other device that the user since through. We really need to get know what type of device the user syncs through.

Doing a factory reset on rarely ever needed and should be there very last thing to try, and even then I would be very hesitant to do it.  Their is 5 to 10 other things to try first.

I have had fitbits for 5 years, most do not have a factory reset option and the only time I've ever done a factory reset was to test out the procedure.

[PaulMC64]

@Rich_Laue  I had already tried the usual solutions before I removed it from my account and it was only removed for seconds so I shouldnt lose 3 days of data. Its never done that before.

But reading all the other posts i think its related to the last update.

I think the solution is that Fitbit need to fix ongoing sync issues that everyone else is having

[Rich_Laue]

Removing it for 3 seconds could reset the tracker and any data that has not been synced could be removed. If the last sync was 3 days ago then 3 days could be lost 

There never is a reason to remove a tracker if the user uses the replace option to setup a tracker.

Please realize it the tracker is not communicating, telling Fitbit that you do not want to use the tracker by removing it from the account, will not repair a communication error.

[SunsetRunner]

Just another point, your not trying to use the app on a Huawei device are you?  Known Bluetooth issues with some of these   https://help.fitbit.com/articles/en_US/Help_article/2315/?q=p8