Map showing info online but not in app

[leemundo]

Hi,

  I've got the Pixel 3 XL and have an issue where some times the app shows a tracked exercise, other times the map shows nothing.  The dashboard when logged onto the website records and shows everything as it should. Examples below....This is the exercise showing on my app?

This is showing on the dashboard on the website? There both the same exercise?

Any ideas what could be the issue? How can it show correctly on the internet and not in the phone when it's being uploaded from the phone in the first place?  

Thanks in advance. 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

It's great to see you around @leemundo. I appreciate the details mentioned and the screenshot attached. 

It's pretty weird that this information isn't showed in your Fitbit app but showing in the online Dashboard. I would like you to double check that you have the latest app version and if you do, then try force quitting it. Is it only happening with an activity? 

Let me know how it goes. 

[leemundo]

Hi SilviaFitbit,

  Thanks for the reply. 

I have version 3.2.

  I've tried force quitting and have reinstalled a few times over the past few weeks to no prevail. Still the same issue.  I've just gone through my history in the app and some of my runs and rides show as expected, then some are showing as either just a dot or a straight line from start to finish. It appears to be random.  If I log online however and look at the history in my dashboard all my exercises show correctly? Very confusing. 

  There just seems to be a glitch with the maps built into the app and overlaying the tracked route over done. 

Thanks for looking into this.

Lee

[SilviaFitbit]

Thanks for getting back @leemundo. I appreciate that you're troubleshooting this with me. 

We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.