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Missing 3 hours of steps in hourly breakdown

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‎09-10-2018 13:44

‎09-10-2018 13:44

Hi, I have recently purchased an Ionic. What I have noticed is that I get gaps in my hourly  steps breakdown. The total count on the watch matches the total count on the app. However, if I look at the daily step breakdown graph I have a three hour gap with no activity and the total steps shown on the graph is several thousand steps fewer that it should be. The hourly activity (250 step) target dial also shows the three hour gap, both on the app and the watch. This suggests that there is an issue with the watch when recording steps against their time slot.

 

From what I can see on the forum other users have similar issues.

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‎09-11-2018 06:29

‎09-11-2018 06:29

It's nice to see you around the forums @Hagg1s, hope you're doing great! Sorry to hear that you're experiencing this inconvenience with the hourly activity goals not matching on your Fitbit Fitbit Ionic and your dashboard.
 
I'd like to let you know that we have an special team already working on this situation with your hourly activity goals on the Ionic not matching the hourly activity goals on the Fitbit app and online dashboard in order to make your Fitbit experience as outstanding as you deserve.
 
We do apologize for any inconvenience it has caused, and would like to confirm with you that the information shown on the Fitbit app for iOS is the correct information.We appreciate your patience, we are actively working to get this issue resolved as soon as possible.

If you have any further questions or inquiries, please don’t hesitate to let me know. I'll be here to help.

Maria | Community Moderator, Fitbit


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