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Month old ionic won't charge

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‎06-27-2019 07:17

‎06-27-2019 07:17

Had to replace my previous ionic which died in May (after a year and a half so no warranty...). The new one stopped charging yesterday and is now dead. I've done all the things recommended on the forum. Cleaned the contacts, left it on the charger for several hours, tried a different ionic charger, held down the right button and bottom left button for thirty seconds. No luck.

 

Could support please contact me about a replacement?

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‎06-27-2019 11:35

‎06-27-2019 11:35

You need to contact support yourself. Use the help link at the top of the forum

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎06-28-2019 17:56

‎06-28-2019 17:56

Welcome back @dandelorey! I appreciate the troubleshooting performed. Thanks for the details mentioned. 

 

Just as @WendyB mentioned, the next step would be to contact our Support team. I've shared your post with them, please check your email inbox they should contact you soon. 

 

Rest assure that our Support team reviews each case individually and the option that's provided is based in the Fitbit Warranty. 

 

I'll be around if you need further assistance. 

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