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Multi problems with my Ionic

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‎06-13-2018 07:29

‎06-13-2018 07:29

My Ionic - from being wonderful - has developed multi problems in the past week.

 

  • To get it to sync - I have to reset and allow the app to set up the device again.
  • Notifications will not work
  • The clock is running slow - currently lost 13 minutes in the last 4 hours
  • GPS not working

I have tried many of the fixes suggested and feel that if I have to restart the watch; restart my Bluetooth; turn off all Bluetooth devices ; uninstall device ; refind device again - after about 30 goes I will go mad.

 

Help?

 

Swezy

 

Best Answer
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2 REPLIES 2

‎06-13-2018 12:59

‎06-13-2018 12:59

Hi @Swezy - You've tried all of the troubleshooting that I would have recommended. If none of this has worked, I'd recommend reaching out to Fitbit customer support. They should be able to help you.

Best Answer

‎06-19-2018 10:09

In response to Ozzie65

‎06-19-2018 10:09

Thank you for your advice.  I have been in daily contact with fitbit support and things have worsened.  from running slow and needing to be continually re paired to app. etc. now nothing works.

 

I was given instructions for a factory reset which I followed - now my Ionic is showing nothing except the fitbit logo blinking on and off ; on and off; on and off.  No buttons work - cannot turn it off even.

 

I am so busy at the minute too and this waste of time is so frustrating.

Prior to the last update it was a super watch to own.

Swezy

 

 

Best Answer