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Music control difficulties with Amazon app and new Samsung S9+

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‎05-23-2019 08:37 - last edited on ‎05-24-2019 12:13 by Fitbit Moderator

‎05-23-2019 08:37 - last edited on ‎05-24-2019 12:13 by Fitbit Moderator

I have changed from apple to android and I have paired my phone and watch but the music control will not work on my watch when playing music on the Amazon app on my phone like it would on the iphone.  Is this a known fault on the Samsung S9+???

 

I have done everything support said to do in their emails and restarted and switched off both the phone and watch numerous times.

 

I am now getting to the point where I want to sling the watch in the bin.  Support tell me to connect the watch using Bluetooth Classic.  What I want to know is how the hell do you do that all it will allow me to do is pair the phone.

 

I love the new phone so there is no way I am going back to apple sorry but its android all the way now.

 

Moderator edit: Subject for clarity 

 

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‎05-24-2019 12:23

‎05-24-2019 12:23

Hello @Rae9911 thank you for bringing this to my attention. I'm happy to give you a hand with your Ionic and to see you in our Community Forums again, welcome back!

 

First, I'd like to appreciate your patience and effort with the troubleshooting steps our Support team provided to you. That said, since you're currently receiving assistance with our Customer Support team, I recommend you to contact them back if you have any additional questions regarding the steps that were provided by them, I recommend you to check our help article: How do I control music with my Fitbit device? for more information and details but it will be best if you contact our Support team to receive further assistance with your inquiries.  

 

Keep me posted, I'll be here. 

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