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Music controls (classic Bluetooth) doesn't reconnect after latest update

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‎10-15-2019 19:58

‎10-15-2019 19:58

I use the music controls all the time to control the music on my android (s10) phone. After the latest update, I must repair the ionic classic Bluetooth everytime it goes out of range or between sessions. It doesn't auto connect any longer. 

Best Answer
19 REPLIES 19

‎10-15-2019 20:06

‎10-15-2019 20:06

Mine does that too! So annoying.  I reported it weeks ago and mine still isn't working.  

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‎10-16-2019 00:10

‎10-16-2019 00:10

I am having this issue as well. I can get my ionic to connect to my note 10 in the pairing mode, but there is no way to change the setting from pair to "on" without cycling through the off setting , which forces me to have to re-pair again. If I leave the setting on pair, I can use the controls for about a minute and then the ionic will default back to "music controls off". I used to use this feature constantly while out walking. Now it is unusable. 

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‎10-16-2019 00:16 - edited ‎10-16-2019 00:17

In response to Brindel

‎10-16-2019 00:16 - edited ‎10-16-2019 00:17

Brindel, 

That is my experience as well. Seems like it works in pair mode, but not 'on'.

It really messed me up because I was teaching a dance class the day after I got the update and couldn't use fitbit to control the music like I had planned. 

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‎10-19-2019 19:34

‎10-19-2019 19:34

I have the exact same problem. Samsung Galaxy S10 plus and Fitbit Ionic and after the fitbit upgrade, I can no longer control my music on my phone because Fitbit disconnects from my phone. Contacted Fitbit support and they told me they can't honor my warranty because I bought my watch from ebay. What does this have to do with their update breaking the music controls on my phone? Doesn't make any sense and I'm going to continue to post on their Twitter page until they fix this.

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‎10-19-2019 19:44

In response to Midsummerbreeze

‎10-19-2019 19:44

I agree.  How is that a warranty issue? I don't think it has anything to do with hardware.  Mine stopped working with an update also.  

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‎10-20-2019 03:43 - edited ‎10-20-2019 03:44

In response to SuzySteps

‎10-20-2019 03:43 - edited ‎10-20-2019 03:44

Same problem here. Please fix this fitbit! 

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‎10-22-2019 05:59

‎10-22-2019 05:59

Had the same issue,  was really getting frustrated with having to keep repairing the connection.

Decided to try a factory reset. 

Ionic reset and only updated to the previous version 27.33.1.30

Music control with Bluetooth classic is working perfectly. Reset it Saturday and it's now Tuesday night, no sign of the update which broke it so that's a good thing, mind you I was enjoying some of the new features. 

Hope to see another update to fix this Bluetooth issue soon.

GregP

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‎10-22-2019 09:00

In response to gregvp

‎10-22-2019 09:00

This is the latest message I received from Fitbit Support. I have also
contacted them on Twitter. I'm told to contact the seller of my watch on
ebay to resolve the issue with THEIR update. This is laughable on all
levels.
Best Answer

‎10-22-2019 14:16

In response to gregvp

‎10-22-2019 14:16

Thanks for the tip Greg. I tried a factory reset when it first occurred but that didn't work for some reason and I got the new update. However, I tried again and it worked! I'm on the previous firmware 27.33.1.30 and music controls are functioning again. I'm not upgrading to any new firmware version until Fitbit resolves the issue. They continue to refuse to assist me because they claim I didn't purchase my Fitbit from an "authorized" dealer. 
 
 
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‎10-22-2019 14:56

In response to Midsummerbreeze

‎10-22-2019 14:56

I guess I should find my receipt and see if they find some lame excuse to not help me also.  

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0 Votes

‎10-22-2019 18:07

In response to gregvp

‎10-22-2019 18:07

Thank you! I was able to reset to the same build number as you and my music controls work again! 😁 

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0 Votes

‎10-22-2019 22:28

In response to Brindel

‎10-22-2019 22:28

@Brindel wrote:

Thank you! I was able to reset to the same build number as you and my music controls work again! 😁 

Glad I could help.

Trying to contact support to raise this myself, of course my Ionic is over 12mths old but they still need to provide support.

Having issues with live chat not working for me and I don't use twitter.

I could email but that will be too slow.

May have to signup for twitter if the live chat doesn't come good for me.

GregP

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0 Votes

‎10-22-2019 22:43

In response to Midsummerbreeze

‎10-22-2019 22:43

Hi, i to tried factory reset several times. For some reason it finally reset to the previous version. Yay! Don't know why! It is my husbands watch as i have sold mine now and bought a Samsung galaxy watch because of fitbits slow speed to rectify problems and their flat out refusal to allow chest heart monitors (or make their own, which would make them millions!) . I find heart rate measurement during intense excercise very unreliable. Fitbit, i am sooo done! 

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0 Votes

‎10-22-2019 23:35

In response to Tamsyn

‎10-22-2019 23:35

@Tamsyn How do you like the galaxy watch? Is the heart rate monitor somewhat accurate? I've been really contemplating buying one. Can you download music to it? It appears only the bluetooth version is available. 

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0 Votes

‎10-23-2019 00:01

In response to Midsummerbreeze

‎10-23-2019 00:01

Hi, I've only had it five days so far. The battery only lasted a day which wasn't good but after research it seems it improves with first few charges. I've charged it three times and the battery percentage seems to be going down very slowly now. Heartrate seems very accurate even when I'm doing intense excercise. Just was a bit low on calorie burn during workout up to wahoo tickr x but i put it in circuit training mode, going to try "other workout" today which is supposed to calculate calories from heartrate instead of set calories per time working out. I'll update after that. You can download music to it and it seems to work perfectly, also controlling it on phone. So far i love this watch! It's gorgeous looking and everything (notifications etc..) works perfectly. Also a nice extra is when connected to phone through Bluetooth, you can answer and talk through the watch and answer and send messages from watch by typing or voice. Great! 

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0 Votes

‎10-24-2019 14:15

In response to Brindel

‎10-24-2019 14:15

I can see the update again this morning. Placed fitbit on charge and giving it another go, if the Bluetooth issue is still there I'll try a reset again. If it bricks I believe I took out an extended warranty when I purchased so will try that route.

Here I go.

GregP

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0 Votes

‎10-24-2019 15:24

In response to gregvp

‎10-24-2019 15:24

Updated to 27.68.9.15 again and Bluetooth issue  is still there. 

  • Set it to pair and I can get it to connect to my Galaxy Note 10.
  • Started music playback on the phone and control worked.
  • Try to change track and find it's not connected.
  • Settings have gone from pair to off.
  • Changing to on and can't connect it.
  • Change to pair and it works for a while.
  • It should switch to on from pair but instead it changes to off.

I suspect there is something in the Bluetooth code in this firmware to be more aggressive in saving power.

Only thing is there seems to be no pattern to it.

About to reset again.

Best Answer

‎10-24-2019 16:07

In response to gregvp

‎10-24-2019 16:07

Update.

Ok reset is completed,

Note that this time it reset to the latest version again so I think resetting back to an old version was down to luck and the staggered roll-out they seem to do. If I try a reset in a few days time I may get the older version again, more likely I am now stuck with 27.68.9.15.

 

Having said that the Bluetooth music control is now working, the only difference is I the first 2 times I set the left button long press to music control, this time I left it at the default of payment/wallet. 

 

Will leave it set this way and post an update later, so far so good.

 

GregP

Best Answer

‎10-26-2019 14:49

In response to gregvp

‎10-26-2019 14:49

So far so good, Bluetooth Music Control is rock solid on 27.68.9.15 (well until it drops out overnight).

This works for me on Galaxy note 10, Android ver 9.

What I do.

  1. Go into settings on the ionic and make sure the left button is not set for music control, I set mine to fitbit pay.
  2. While in settings go to Bluetooth and set it to pair.
  3. Go to your phone Bluetooth detail settings and unpair the Ionic (Classic)
  4. Scan for and pair your Ionic (Classic), (note if you keep an eye on / check your Ionic Bluetooth setting it should switch itself from pair to on.
  5. Bluetooth music control should now work again. 
  6. You can also change the left button back to music controls if you want (see notes below)

Notes #

  • I haven't noticed anyone with this issue running an iPhone, I suspect it's Android only, please correct me if I am wrong.
  • I am needing to repeat this fix every morning at present. I don't know why my Bluetooth seems to drop overnight but it does, probably a power save or security setting in my phone.
  • I am also finding that if I have to turn my Bluetooth off and back on for any reason (flight mode etc), that I have to unpair/re-pair again.
  • Once connected I can choose music control for the left button action and it works until the Bluetooth is turned off/disconnected for any reason.

This is not a perfect solution, it's a work round. There is a bug that won't let the Bluetooth connectivity work correctly if music control is currently selected as the left button action.

 

Hope this helps 

GregP

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