My Fibit Ionic adidas update firmware failed

[Khanhtc]

I am using Fibit Ionic Adidas, everything is normal, but I have a message on Fibit connect software upgraded to new version 3.0,
I have followed the steps and checked other connections: internet, bluetooth, on the watch and my phone screen is updating.but for a long time of 4 hours everything was complete but when I was ready to complete it, it was reported that the failed update had to check the connection, every time and I made sure my internet and bluetooth were normal, Let me ask what is the failed ???

Moderator Edition: Format

[DramaQueenDiva]

Hello @Khanhtc, I am flagging your post for moderator attention, hopefully they will be in touch with you soon.

[AlexandraFitbit]

Nice to see you on the Community Forums @Khanhtc ! Thanks for sharing the inconvenience that you experienced trying to update your Ionic's firmware. I appreciate all the details provided and the steps that you followed trying to find a solution. I will advice to follow the steps on the article: Why can't I update my Fitbit device?

Please let me know how it goes! 

Thanks @DramaQueenDiva for your intervention! 

[Aj1977]

My ionic did the same thing.   Now no warranty,  no fix.   They offer me a 25%  discount.   Maybe I can use it towards a samsung.   I chatted with someone then I talked with someone for over an hour.   And that's what I get. 

[LuciaFitbit]

Hello @Aj1977, welcome to the Fitbit Community. Thank you for your feedback regarding Support. Please note that all cases are evaluated according to our warranty guidelines. You can find more information here: Returns & Warranty.

Let me know if you have any other questions.