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My Fitbit Ionic died on me while swimming

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‎02-05-2020 09:16

‎02-05-2020 09:16

Is it possible to get my watch repaired please? I was swimming and the top glass of my watch came off. I tried to put the pieces back together with no success. I am very disappointed since it costed me lots of money to buy the watch! 

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‎02-06-2020 10:08

‎02-06-2020 10:08

@Palonijo Welcome to the Community. Thanks for the detailed information shared. 

 

Sorry to hear that you're experiencing this with your Ionic. Currently, Fitbit doesn't have any repaired center. 

 

I've shared your post with our Support team and they've mentioned you already have a case with them. Please continue the communication through email. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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