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My Fitbit Ionic face fell off

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‎10-01-2019 16:17 - last edited on ‎10-02-2019 08:12 by Fitbit Moderator

‎10-01-2019 16:17 - last edited on ‎10-02-2019 08:12 by Fitbit Moderator

How can this be????? My Fitbit ionic face fell off..

Only a year and a half old.. and the screen spontaneously fell off.. all customer service offered was a 25 percent off coupon and said I couldn’t talk to a manager because “they don’t use phones”.. what kind of product can this be? Wholly unacceptable.. looks like glue just wore ofd

 

Moderator edit: Updated subject for clarity 

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‎10-02-2019 08:25 - last edited on ‎11-08-2024 15:01 by Fitbit Moderator

‎10-02-2019 08:25 - last edited on ‎11-08-2024 15:01 by Fitbit Moderator

Welcome to the Community @Mitzsa. Thanks for the details mentioned. 

Sorry to hear that you're experiencing this with your Ionic. It is particularly difficult when the device is no longer covered by the warranty, but even though Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

I'll be around if you need further assistance. 

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‎10-02-2019 09:15

In response to SilviaFitbit

‎10-02-2019 09:15

It’s unacceptable that the device does not even hold together for two years...
Still waiting to hear about my case from Fitbit as it was allegedly “escalated”

Sent from my iPhone
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