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My Fitbit Ionic has turned off and will not charge

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‎10-08-2019 21:13 - last edited on ‎10-09-2019 13:57 by Fitbit Moderator

‎10-08-2019 21:13 - last edited on ‎10-09-2019 13:57 by Fitbit Moderator

Fitbit ionic just went off one day and will not take a charge or do anything. Ive only had it since April so am still well within the one year warranty. How do I send it back to get fixed or get a new one?

 

Moderator edit: Updated subject for clarity 

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9 REPLIES 9

‎10-08-2019 22:16

‎10-08-2019 22:16

ionic was at 25% so i put it on charge and went black out  no signal or light in the back can t start.......

what is the way to restart...

or do i scrapt it.....

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‎10-09-2019 14:04

‎10-09-2019 14:04

@UltraCanada and @roclo Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

I would like you to confirm that you've tried restarting it and charging it. If you find any trouble charging it, please follow the steps in this article. 

 

Let me know how it goes. I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎10-09-2019 14:51

In response to SilviaFitbit

‎10-09-2019 14:51

tks very much fixed
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‎10-09-2019 17:45

In response to SilviaFitbit

‎10-09-2019 17:45

I have tried all that and nothing works. We need solutions

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‎10-10-2019 04:44

In response to SilviaFitbit

‎10-10-2019 04:44

Yes I've tried to restart and have tried charging for a while all it had on the screen was the Fitbit logo but now there is nothing. 

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‎10-10-2019 04:56

In response to UltraCanada

‎10-10-2019 04:56

evety thing ok tks
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‎10-10-2019 06:15

In response to UltraCanada

‎10-10-2019 06:15

Mine has exactly two years. I guess that is the life time of the Ionic. Very sad after paying 299 plus tax, now is out of the warranty so I guess I am screw 😫

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‎10-11-2019 21:54

In response to SilviaFitbit

‎10-11-2019 21:54

Can I get a return code or can you help my with sending in to be fixed or replaced.  Thank you. 

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‎10-15-2019 04:56

In response to SilviaFitbit

‎10-15-2019 04:56

Hello again my Fitbit is still not working dont know what else to do but to send it in and let Fitbit fix it under their warranty. I've only had it since April so I'm well within the one year if you could help me with what I need to do it would be greatly appreciated. 

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