My Fitbit Ionic hot and shutdown it seft & can't start agian .

[Ritmak]

I get my Fitbit Ionic since March 2018 , and use every day . Yesterday about 4 pm as i wear it normal day , but i feel hot on my hand so i take it out and see the screen it black . When i back home ,i charge my fitbit because think it empty power after charge 1 hour i try to start it many time but cannot .

Please help me . 

[NellyG]

The last thing you can try is a factory reset. If that doesnt work you will need to contact Support (link in my signature)

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.