My Fitbit Ionic is not elegible for refund

[RooJ]

Hi there.

I've applied for several refunds for Fitbit ionic watches for the membes my running club - 8 or so. This is since this was a very popular watch, and a great watch for tracking and everyday wear.

But i have 2 watches that hasn't been refunded yet. And i'ts been almost 18 months since the claims was filed.

I called the international number listed on the Fitbit page and got great help from the person that answered the phone.

However she gave me the following information: "The watches was not eligible for refund" She couldn't give me any information, other than i had to contact Fitbit. According to her, the only direct contact point from Norway, is chat. 

The point is, I havn't been able to find any means of starting a chat directly to Fitbit.

Does anyone have any direct contact information to Fitbit (Other than the Ionic Recall line/telephone)?

And has anyone experienced that Fitbit refuses to give out refunds, for any reason?

Moderator Edit: Clarified subject.

[Odyssey13]

Customer support form

[RooJ]

Thanks for the reply, @Odyssey13 

Unfortunatly this is where I got the information above, and doesn't lead to any option that enables me to start a chat.

[Odyssey13]

The USA number should be 877-623-4977 if you want to try calling it.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @RooJ. I'm sorry to hear that you haven't  received your Fitbit Ionic refunds and will be happy to assist.

I noticed that you already were able to get in touch with our Support Team and received assistance. 

Thank you for your help as always @Odyssey13.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.