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My Fitbit Ionic is not reading my heart rate and where it should display steps it says "undefined".

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‎12-05-2018 04:49

‎12-05-2018 04:49

My Fitbit Ionic is not reading my heartrate and where it should display steps it says "undefined". How do I fix this?

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2 REPLIES 2

‎12-05-2018 05:02

‎12-05-2018 05:02

Where are you seeing this? Is it on a watchface, or on the Today screen? If it is the watchface, swap to another face and see if that works. If it is the Today screen try restarting the Ionic several times. Let us know how you 

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎12-05-2018 05:38

In response to NellyG

‎12-05-2018 05:38

Thanks!! New clock face it is!
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