My Fitbit Ionic just died on me, it won't charge or reset - Its just a blank screen

[SunsetRunner]

I fear it has died completely and will require replacement, yet I have tried holding in the buttons in a variety of configurations, left button and bottom right button for 10, 15 and 30 seconds at a time, all three buttons for different times and still nothing. It will not charge anymore and seems lifeless? What can I do? 

[MJF]

Exact same thing happened to me yesterday. Charged all night, pushed all buttons, tried different outlets and cords, never get the watch wet (except from running and lifting weights). Just watched battery power slowly decline to zero. Then nothing. Someone help us!

[Lozkay]

Same here. My screen went blank this morning. I've tried re setting by pushing the buttons for seconds at a time. Wont link to bluetooth and wont charge. Not got it wet. Nit dropped it. Just suddenly happened for no apparent reason. Anyone able to help? 

[LJAVES]

Same here

How do we start the warranty process?

[Justin-Sane]

Exact same here as well. There seems to be a lot of Ionic’s dying at once. Mine died and won’t take charge or reset either

[SunsetRunner]

Hi there,

I contacted the Fitbit Support Team on the following email address; 'https://contact.fitbit.com' and they opened a case number. We are in the process of dealing with the resolution now and until this point they have been very cooperative and forthcoming. My issue is still not resolved yet as they are passing the case to the local team in my country of residence however until now I have been happy with the level of communication.   

Contact - https://contact.fitbit.com 

Thanks.

[OggieHocky]

Mine dead this morning..... I also don't know what to do except email to https://contact.fitbit.com

Good luck to all of us here.

[ketdizzle]

mine died on Friday 3/29/2019 while walking around. Contacted support and they told me they couldn't do anything but "great news" I could re-buy a fitbit product 20%-40% off...gtfo.

[Jakattack]

Same here, dead 4-1-19 9;15 pm

Won't reset, nothing, nada

I've had to reset it before twice maybe 3 times. The last 6 months it's been fine.  I hate inconvenience or needing to cater to a device.

[TeesvilleLad]

Mine has gone from 100% to 14% overnight. Ive had it for 1 week

[AnnieMarcon]

Same here. Died Sunday night.  What's going on.?

[Honesti2006]

Mine died around April too.  I had it for about 15 months . I don’t know if it’s still underwaranty. 

[eXsurfa3]

Mine died this morning.  Blank screen.  None of the buttons work.  Won't charge.  What's going on?

[Honesti2006]

I called them up and after troubleshooting and do a factory restart , it was a fill dead. They told
Me that the limited warranty passed by 3 months...so they can give a 40 percent discount on the ionic ($150 instead of 245) If want the other Fitbit then they can give 25 percent off .

I am still disappointed that it died this quickly. I might give the apple watch a try .. even if they don’t have. A sleep tracker

[eXsurfa3]

I called 1-877-623-4997

Found it's still under warranty.  

I will be getting a replacement. 

The person who answered the phone tried several steps to recover my Ionic.  None of it worked.  

[eXsurfa3]

I had the same problem.  

Call 877-623-4997.  

Mine is under warranty, so I get a replacement.  

[RunOnEmpty82]

Mine died out of nowhere this morning. I needed a new quickly because I'm in training season (I'm a runner). I took the 40% but I'm going with Garmin next. 

[Honesti2006]

They gave me the 40 percent discount on the new ionic . But I wanted to try the applewAtch 4 and will buy Applecare plus since I am in the sauna a lot ..heat will degrade the smart watch faster

Sent from my iPhone

[gixerags]

Mine died i.e went blank  today 1130am 4 jan 2021...it had over60% around 10am...bought mine Christamas 2019 ,ie just over 1 year old, never been wet..I HAVE HAD NOTHING BUT TROUBLE WITH IT .