My Fitbit Ionic stopped working after swimming

[CliveSt]

Hi there, I’ve swum many times with my Fitbit on but yesterday after swimming in the sea it started to flicker and now it doesn’t switch on at all. I’ve tried rinsing it in fresh water many times. I’ve had it on charge all day but still nothing. I’ve also tried a full factory reset. Any more suggestions?

 Thanks 

Clive

Moderator Edit: Clarified subject

[Guy_]

Hi, unfortunately its probably suffered water damage inside, you may be able to see condensation through the back windows.

Don't charge it, allow it to dry as much as possible for a week or so before trying charging and if it gets hot stop charging it.

[CindyMFitbit]

Thanks for the input @Guy_. Welcome to the Community Forums @CliveSt. 

Thanks for taking the time to share what you've experienced with your Fitbit Ionic. If after following the instructions provided by @Guy_ and trying a restart as described here, the inconvenience persists, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

See you around. 

[CliveSt]

Thank you Cindy and Guy I’ll try it and let you know--

Moderator Edit: Personal info removed

[CindyMFitbit]

@CliveSt Thank for your reply. I hope this helps you out. 

Have a nice day! 

[CliveSt]

Hi Cindy I placed the watch in a jar of rice for over a week and then charged it but the display is still blank. 

[CindyMFitbit]

Hi @CliveSt Thanks for your response. 

I'm sorry to hear that the inconvenience has persisted and your Fitbit is still not responding. I'd recommend contacting our Support Team, I know they will be glad to help you out and provide a solution. Click here to get connected.

See you around.