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My Fitbit Ionic turned off and won't turn back on

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‎04-05-2019 11:23

‎04-05-2019 11:23

My Fitbit Ionic turned off after I downloaded the bitmoji clock face and will not turn back on!

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‎04-06-2019 13:45

‎04-06-2019 13:45

A warm welcome to the Community @Miche_Miche! I appreciate the details that you've mentioned.

 

I've shared your post with our Support team as it seemed weird that your Ionic didn't turn on after you installed the clock face. However, they mentioned that you already have a case with them, please continue the communication through email. 

 

I'll be around if you need further assistance. 

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