My Fitbit Ionic won't turn on

[Hmia]

Hi All,

I bought my fitbit ionic two and a half years ago. After 19 months the screen stopped working even though the watch was still functional. I was sent a replacement as it was under warranty and a few months later the exact same problem has occured. However, this time fitbit have said I am no longer under warranty.

As a minimum I would not the same issue to have occured so soon after I received a replacement, so either they they me a faulty replacement or there is something fundamentally wrong with the watch. 

 I'm looking to raise a formal complaint. 

Moderator Edit: Clarified subject

[Ecgirl07]

 I'm looking to raise a formal complaint. 

So am I but there seems to be no formal complaint channel  - im getting bounced between twitter support, no emails, Chat, and then I telephoned to be told they would pass to supervisor to contact by email but Ive not had that email.

Fitbit do not care once you are out of warranty 

Moderator Edit: Formatting

[SilviaFitbit]

@Hmia @Ecgirl07 Welcome to the Fitbit Community! Thanks for taking the time to share your experience with our Support team. 

Your feedback and comments are appreciated, we're always striving to improve our services offered and provide you with a good customer service. Our Support team reviews each case individually and the option provided is based in the Fitbit Warranty If you have any questions about the option you were given please reply back to the case that you have and they'll be happy to clarify this information. 

Just wanted to clarify that the Fitbit Community forums are a place to connect with Fitbit friends and staff in a welcoming environment of support, learning, and inspiration to live a healthier, more active life. Learn more about the Community Guidelines here. 

I'll be around if you have any additional questions.