For Christmas I had a received a Fitbit Ionic the product at time of purchase was working fine. However, recently my Ionic had Shut Off after a days use (it did not show that it was dead or low battery.) I attempted to restart it by pressing and holding the main button, and it did not turn on. I tried pressing all three buttons at one time, still no response. After I tried pressing two buttons at once and there again was no response. I after realized that perhaps that battery had died. I charged the Fitbit for two-three hours. It did not turn back on. I tried using another USB Port and the Fitbit still showed no sign of life when I attempt to turn it on. The USB Ports are effective when charging anything else. My Fitbit Ionic now has a black screen and I cannot interact with it. I tried using the app afterwards to attempt to sync it and nothing happened. Ever since I charged the Fitbit it shows that it has a full battery on the app. The Fitbit continues to have a black screen. I even tried charging it again. I also recognized that this seems to be a common issue, this needs to be fixed ASAP.
Please Help Me Use My Product. FITBIT Please Respond To This ASAP.
