My Ionic Watch battery draining in a few hours

[sirdanhvt]

Hi,

I'm wondering if anyone is experiencing that issue that the battery drain out to 0% in a 8 hours ? And what can be a solution ?

The issue only happened to my watch a few days ago. Waked in the morning and found out the watch battery was dead, even though it had been charged fully.

I'm not sure if its firmware was updated automatically, but I had not done it on my own.

I have been using the watch for nearly a year.

Appreciate your advises.

Thanks,

/Young

[SilviaFitbit]

Welcome to the Community @sirdanhvt. Thank you for the details mentioned and the troubleshooting tried. 

It's pretty weird that your Ionic's battery isn't lasting as expected. The recommended troubleshoot will be to follow these tips to extend your Fitbit device's battery life. However, I have created a case on your behalf with our Support team, they will continue assisting you. 

I'll be around if you need further assistance. 

[Allie45]

I have been having the same issue. After reading several comments on here with the same issue I tried all of the ideas to fix it. Nothing has worked so I called Fitbit support. They had me do a battery test and to call them once my battery was dead. I started it at 7pm and less than 24 hrs later it was dead. I called them back hoping for a resolution. I was told that the battery was indeed not good and at that time they looked into the warranty. It's 2 months past one year so they will not stand behind their product and either fix or replace it. They offered a coupon to purchase another Fitbit. I spent close to $400 to have an Ionic for 14 months. I would expect something so pricey to last longer. I need a device that I can count on daily and a company that will stand behind their product. I've been a Fitbit user for years and very disappointed in this lack of resolution.

[Yoto]

I feel your drain. Less than 8 hours of battery life per charge for me. The issue started happening after I attempted to update the Ionic software, which after three tries, and many, many frustrating hours, still did not update. So a double whammy for this (soon to be ex-owner) of any Fitbit product. I'd like to feel confident that the company will step in and offer a replacement––immediately––without any pushback based on the highlighted defect(s), but after reading some of the other messages on this board as well as other online comments about the company and products, I'm not sure the response will be consumer friendly. Fortunately, there are other options, and more are coming.

[sirdanhvt]

Why you guys always give this kind of support, just citing manual ? You know what happens and the reason that is not because of the settings which have been changed ! I repeat again all settings are same and the battery could last at least three days until the day before yesterday when I found it was at 0% in the morning.

Please give specific support.

Thanks!

[sirdanhvt]

@Yoto :I think the company will not last lone if they keep their way doing this....

[Yoto]

If a company's quality and customer service are connected to its stock
price, then I'd suggest you take a look at the Fitbit stock chart over the
past 5 years, (or even the last two years). You''ll see that your
assessment of the company's viability is spot on. Unless they address these
issues, find a way to immediately bring satisfaction and respond
meaningfully to customers, many of whom have hung in there with their
less-than-ideal fitness products, then the outlook is indeed grim. I
certainly hope customer service management pays close attention the voices
of their affected consumers. I am, however, doubtful that they will.
Garmin, Samsung, and yes, Apple, they all make solid, and from what I've
read, better alternatives, not to mention a few other companies that will
soon release products as well. So, if you're listening Fitbit, we wish you
well, however, the marketplace is tough and wildly competitive, so please
respond, or you'll find that time's up on the watch.