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My Ionic Won't Sync to My New iPhone XR - Fixed

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‎11-03-2020 07:33 - last edited on ‎11-04-2020 16:12 by Fitbit Moderator

‎11-03-2020 07:33 - last edited on ‎11-04-2020 16:12 by Fitbit Moderator

**** Instruction from Customer Support: Hold down all three buttons for twenty seconds, then hold the left button and the right, bottom button for 15 seconds - then my iPhone recognized my Fitbit and synced!!!!!  Yayyyyy!!!

 

Yesterday I upgraded my iPhone from a 6 to an XR.

 

My Fitbit will not sync to the XR.

 

I've restarted my Fitbit, many times.  I've deleted the Fitbit app from my phone and reopened it.  I deleted my Ionic from the Fitbit app - and now I'm at the stage where my iPhone isn't finding my Fitbit - that is charging - at 69% - and my Fitbit is laying adjacent to my iPhone - that has been updated with all recent iOS upgrades.  

 

I'm connected to perfectly working Wi-Fi.

 

Bluetooth is turned off on my computer.

 

HELP!!!!!!!!

 

Moderator Edit: Clarified subject

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‎11-04-2020 16:12

‎11-04-2020 16:12

@JoyfulStephanie It's nice to see you in the Fitbit Community. Thank you for getting in touch about this. 

 

I appreciate the troubleshooting tried prior to posting. I'm glad to hear that it was resolved after you performed the troubleshooting provided by our Support team. 

 

Have a great week. 

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