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My Ionic Won't turn on after charging

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‎08-09-2018 00:57

‎08-09-2018 00:57

My Ionic overnight I thought had the battery go completely flat.  Put it on its charger for 12 hours.  It won't turn on.  The back of the Ionic has a green almost strobbing light with a tiny bit of red light in the corner of the green light.  It almost looks as if its jammed in some type of mode, as the green light it not like when it is when working properly.  I have held down the button on the left hand side for 10 seconds and nothing happens.  I went on the App. and it just states the battery is low.  Can anyone help me?

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‎08-09-2018 01:11

‎08-09-2018 01:11

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

Community Council Member

Wendy | CA | Moto G6 Android

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