My Ionic doesn’t count steps and battery lasts few hours

[bocaseca]

After updating last version 27.72.1.15 yesterday at morning my ionic stopped working properly in the afternoon and now the leds don’t work and my ionic doesn’t count steps and doesn't measure heart rate. And the battery discharges very quickly and with 100% full charge it barely lasts a few hours. What’s happen??? I need a urgently solution please. Thanks.

Moderator edit: updated subject for clarity

[Odyssey13 · Accepted solution]

This is on the Fitbit Help page - the Ionic was recalled.

"We announced a voluntary safety recall of Fitbit Ionic smartwatches. We will offer a refund to Fitbit Ionic customers. If you own a Fitbit Ionic, please stop using your device. Read More"

[Burgess454]

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@bocaseca wrote:

After updating last version 27.72.1.15 yesterday at morning my ionic stopped working properly in the afternoon and now the leds don’t work and my ionic doesn’t count steps and doesn't measure heart rate. And the battery discharges very quickly and with 100% full charge it barely lasts a few hours. What’s happen??? I need a urgently solution please. Thanks.

Moderator edit: updated subject for clarity

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For the past 24 hours, I’ve been experiencing the identical problem: even when I am not wearing it, my Fitbit ionic begins counting steps as if I’m jogging a 6-minute mile with the battery dropping 1% every 5 minutes. All the while, im just looking at it with my eyes wide. I’ve used factory reset 7 times, restart 20 times, changed the watch face 9 times, and even updated the newest version of the software - to the same results. I was sent this as a replacement last December and is WAS working flawlessly. Now, it’s possessed by a battery draining ghost of a marathon runner. Of course, I cannot now use it. Also, I am currently in China. HELP!!!!

[Odyssey13]

@Burgess454  the Ionic has been recalled, so there is no support for it. The recall information is in the link I posted above.

[Luke696]

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@bocaseca wrote: Novitasphere Portal

After updating last version 27.72.1.15 yesterday at morning my ionic stopped working properly in the afternoon and now the leds don’t work and my ionic doesn’t count steps and doesn't measure heart rate. And the battery discharges very quickly and with 100% full charge it barely lasts a few hours. What’s happen??? I need a urgently solution please. Thanks.

Moderator edit: updated subject for clarity

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I appreciate the information and advice you have shared. I will try to figure it out for more.

[LZeeW]

@Luke696   If you are using an Ionic, it was recalled.  Please use the link in @Odyssey13's Best Answer post for a refund.