help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Ionic doesn't turn on after Factory reset.

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-17-2020 23:26 - edited ‎04-18-2020 00:10

‎04-17-2020 23:26 - edited ‎04-18-2020 00:10

I did factory reset in the screen for my Ionic and after that it keep showing the fitbit icon with the massage "Hi get started set up www.fitbit/setup" in all the languages. I have no idea what i should to do.... Is anyone can help would be appreciate. 😭

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎04-18-2020 12:59

‎04-18-2020 12:59

@YuriAkatee, that indicates that you must use the app to re-add the Ionic back to your account. In the app, select the Account screen, then select Set Up a Device, and follow the on-screen instructions to add the Icon back to your account.

View best answer in original post

Best Answer
2 REPLIES 2

‎04-18-2020 12:59

‎04-18-2020 12:59

@YuriAkatee, that indicates that you must use the app to re-add the Ionic back to your account. In the app, select the Account screen, then select Set Up a Device, and follow the on-screen instructions to add the Icon back to your account.

Best Answer

‎04-18-2020 14:14 - edited ‎04-18-2020 14:20

In response to USAF-Larry

‎04-18-2020 14:14 - edited ‎04-18-2020 14:20

Thank you so much for the advice and now i can get my Ionic back But seem like there is a problem when i try to reset my Ionic bcuz the watch itself already restart but my app still  try to connecting with the watch (stage 1 of3) which ending with they can't connected. Now the tracker seem like not working like track my step but heart rate is okay.  And i can't change the clock faces bcuz when i try the page in the app keep loading and not showing anything. So In this case what should i do?

 

Best Answer
0 Votes