O.K. The only thing left to do is try a Factory Reset using the buttons only. Follow the instructions below VERY CAREFULLY as it is a tricky process. If at first you don't succeed, try again.
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.
BTW, if this were mine and as new as yours, I would return it where I got it for an exchange or refund. You shouldn't have to "fix" a brand new watch!
