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My Ionic has life of its own. Help

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‎05-12-2018 07:09

‎05-12-2018 07:09

Since upgrade, my Ionic has a life of its own. It vibrates every few seconds, turns display on by itself, ignores my attempts to change settings (for instance, I change Screen Wake to Manual and a few seconds later it changes back to Auto), screen blinks on and off or cycles thru different screens.

 

I thought upgrades were supposed to fix problems, not cause them.

 

Very frustrating and annoying.

 

can anyone help?

 

 

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2 REPLIES 2

‎05-12-2018 07:31

‎05-12-2018 07:31

@Grover_Neuse wrote:

Since upgrade, my Ionic has a life of its own. It vibrates every few seconds, turns display on by itself, ignores my attempts to change settings (for instance, I change Screen Wake to Manual and a few seconds later it changes back to Auto), screen blinks on and off or cycles thru different screens.

 

I thought upgrades were supposed to fix problems, not cause them.

 

Very frustrating and annoying.

 

can anyone help?

 

 

Do a RESTART and do it several times if necessary.

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‎05-12-2018 07:50 - edited ‎05-12-2018 07:58

In response to SunsetRunner

‎05-12-2018 07:50 - edited ‎05-12-2018 07:58

The very first time I upgraded my Ionic I had a few problems myself, since than I always perform a factory reset and remove my Ionic from the app than set it up as a new device. My most recent experience doing this gave me a newer version of the firmware than the upgrade fitbit is sending to current users. I am running version 32.10.20 which they are supposedly sending to new users giving them fitbit's newest software experience. (see page 8 of the firmware post by Matt) I can say my watch is working as good as if not better than it has in the 4 months that I have had it. I believe cleaning out all the old data with the reset helps quite a bit.

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