My Ionic has stopped displaying sleep details.

[NHWalker]

I only get the basic details. The graph no longer is displaying any details. Everything on the graph is blank. I get my total time as well as the start and stop times but no details

[AlvaroFitbit]

@NHWalker Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that you aren't getting sleep stages. You may not get Sleep stages for the following reasons:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

You can also clean the back of your tracker with cotton and rubbing alcohol and then restart your device and see how it behaves.

Let me know how it goes!

[lablover55]

I get that when I wear the ionic too loosely or I sleep on it.

[NHWalker]

Thanks for your reply. What whatever reason it is back recording all the information. I will bear in mind all your suggestions. Thank you

[GraceGFitbit]

How you doing @lablover55? Thanks for your advise.  

You are welcome @NHWalker it was a pleasure to assist you with your Fitbit Ionic. Our main priority is your satisfaction. Thanks for being part of our big family.

If you have questions do not hesitate to contact us back. We will be here for you.

[Charon]

I noticed that sleep stages are not calculated in the morning if battery is less than 70-72% when going to bed.

[GraceGFitbit]

Nice to see that you're digging into the Forums @Charon, let me give you a warm Welcome to our Community.

Indeed, if the battery is critically low you can have just the "sleep pattern" instead of the sleep stages. But this means a charge around 25% for example. If you have 70% of charge this should be enough to record the sleep information. 

So to better help you can you please provide more details: Are you experiencing issues with the battery life?

You can also check:

• If the latest version of the app is installed. To get more details you can check this article: About the Fitbit app. 
• If you're using the the "begin sleep now" function.
• You had to turn on the all-day sync function. 

Keep me posted with the outcome!

[ByondF1]

I always make sure I am over 70% charged, I have the watch secure but not too tight. I do not use the start sleep now option, I do have the latest software and firmware. I spent about 30 minutes on the phone with support the other day and I tried everything they said. The only way I can get sleep details is by rotating the watch on my wrist while I sleep so the sensors are against the inside part of my wrist. I am at a loss why this started happening after it worked without issue for the longest time. I have also cleaned it really well. I always get good heart rates on the watch during the day and during workouts, but the error I get about the sleep is “Your tracker couldn’t get a consistent heart rate reading while you slept”

Any other suggestions? Does it need to be replaced?

[Charon]

Make sure the HR sensor is working when you go to bed. I noticed that when using custom clock faces and if I turn off the device (shutdown from About menu), when I turn it back on, the sensor is not working - no green light at all. I have to turn it off and on 2-3 times to get it working again.

First time I experienced this, I got no sleep details in the morning and, of course, the same explanation message that the device could not get consistent heart rate.

[ByondF1]

The HR sensor works fine during the day. I have never had a problem with it during awake hours. Only when sleeping. As long as I turn the watch around so the sensors are on the inside of my wrist it works fine while sleeping. I have no idea why. Like I said I have spent a significant amount of time on the phone with tech support and they can't figure it out either.

[GraceGFitbit]

How are you doing @ByondF1 and @Charon? @Charon many thanks for share your experience and your findings with us.

@ByondF1, by checking with our support, I confirmed that you contacted them already. In this case the best is to continue the assistance with our Customer Support team as they have the tools to check data with you and provide you an answer more complete.

Let me know if you have any other question or comments.

[ByondF1]

I gave up with support. I would really like to try a replacement and see if it is any better. Can anyone set that up?

[GraceGFitbit]

Hi @ByondF1, it's great to see you again. 

Please take into account that only our Support Team can evaluate your case and provide you detailed information about your options. I thank you for your patience and working through these situation!

Don't hesitate to reach out if you have any more questions, comments, or concerns.