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My Ionic is a brick after updating last night

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‎10-14-2019 08:56

‎10-14-2019 08:56

What do I do?  I'm so upset.  Is there a way to roll back the update, or factory reset the watch?  I need the HR function for my job as an athletic trainer. 

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‎10-15-2019 07:00 - last edited on ‎01-15-2025 09:27 by Fitbit Moderator

‎10-15-2019 07:00 - last edited on ‎01-15-2025 09:27 by Fitbit Moderator

@Regn Welcome to the Community. Thanks for the details mentioned. 

I appreciate the troubleshooting tried. It's not possible to roll back the update. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional question. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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