My Ionic is dead after swimming

[ManzoorShah]

Hi There,

After I came out of the swimming pool, my ionic is not turning on or charging. This was the first time I went in for a dip with it knowing it is waterproof, but with no success. I also read all the troubleshooting advice on the forum, but no luck.

I love the product, but don't understand why it's dead.

I would appreciate any guidance in this regard.

Thanks,

\Manzi

[WilsonFitbit]

Hello @ManzoorShah. Welcome to the community forums! 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. Since the inconvenience has persisted, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

Also, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

[Celestino8]

Fitbit Ionic is one of the best smartwatches, and many of us use it because of its accuracy and many features. However, just like any other smartwatch out there, Fitbit Ionic can also run into some problems. The problems such as Fitbit Ionic won’t turn on after shutdown, Fitbit ionic won’t turn or charge, etc. are common problems. If you are also facing these issues, then here’s what you should do.

[WilsonFitbit]

Hello @Celestino8. Nice to see you around and thanks for your input. 

I also appreciate your feedback and comments. If you're experiencing any inconvenience and you've followed any troubleshooting steps, my best recommendation is that you please contact our Support Team for further assistance. Note that you can click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there.