My Ionic is not charging

[Sharoneoo]

My ionic is not able to charge n it only 2 weeks old

Moderator Edit: Format

[Sharoneoo]

I can’t charge the ionic which is less than 2 weeks old please advise thank you 

[USAF-Larry]

@Sharoneoo, what are you seeing on the Ionic display when you attach the charging cable?

[Sharoneoo]

Hi Larry

There is no sign of battery charge all blank ;(

Thank you n kind regards

Sent from my iPhone

[Sharoneoo]

There is ain’t sign of charging blank ;(

thank you 

[Sharoneoo]

There is nothing on the screen just completely black 

[MarciM]

Have you tried restarting it? 

[Sharoneoo]

There is no sign of charging n it blank 

[Sharoneoo]

It can’t be restart as it can’t recieve any power ;(

[NellyG · Accepted solution]

@Sharoneoo try this even if it does not look like it is charging. Put it on charge. Then restart the Ionic by pressing the left hand and right bottom buttons until the logo comes up (if it doesnt come up, keep pressed for 15 seconds), then wait 5 minutes (leaving it on the charger) and repeat the restart. Do this a few times and see if the screen comes to life. If it doesnt you will need to contact supporg - link in my signature. Let us know how you go. 

[Sharoneoo]

Thank you nelly .... it just make me so happy my ionic is alive once again thank you so much for the help

Kind regards

Sent from my iPhone

[Sharoneoo]

Thank you nelly .... my ionic is alive 

[armonmar]

All, I have the feeling that the problem is the battery gate. I had the same problem and several consecutive boots showed significant battery charges. I solve the issue by charging the ionic in my computer, it seems that you need a low power source otherwise the device gets confuse or the design. This is really making me regret not getting an Apple Watch.

[stevenruns]

thanks for your great suggestion.  When I received my Fitbit Ionic, the excitement turned into disappointment as the screen would be black and does not turn on.  It also did not respond to connection to be charged.  After phoning Fitbit Help desk, there was no solution but suggestion that I send it back to their service center 2000 miles away.

Fortunately, with you advice by connecting it to the computer, the watch turns on.  What a relief.  Thanks.

[Sherylcat]

My Fitbit wouldn't charge so I went through a ton of correspondence with fitbit, then sent my Fitbit in to be replaced or fixed. Got one back. It also will not change. I'm so frustrated and upset. 

[DanieBez]

Top ir bottom button

[Lecemainer]

My fitbit is not charging i have tried pressing the restart buttons still nothing.  Any other suggestions?

[warranty_guy]

Just wanted to add my 2 cents worth.  My Ionic was not charging this morning and was consistently showing 0%.  Tried the suggested reset and left it charging for 5 minutes to have it finally come back on.  Thank you for the suggestion, it worked a treat!

[jknguyen66]

In between trying out your solution to connect to a lower power USB charger on the laptop, from the 2.0A one, things started to come to life.  Seems the issue is the charging circuitry for high current charger? My problem is solved now.  Thanks!

[Donna265]

Thank you to NellyG. My Ionic is now charging. Pressing the two buttons woeked first time