My Ionic is not charging

[Sharoneoo]

My ionic is not able to charge n it only 2 weeks old

Moderator Edit: Format

[BOPPER76]

Thanks ...really wish id had these facts when charge was first introduced ... could of avoided many tantrums of sending it back and forth to america from oz  .. bit of a buzzkill but still love it now it's working again... Thnks Thnks Thnks so much 😉

[Bigbiker]

What exactly did you do to get it working again?

[Lavoni20]

ive tried all these ways, using new outlets, and restarting it constantly with this message "Not Enough Power Detected from this Source" still showing up!! Can anybody please help me, ive also cleaned the magnet and wire from dust and dirt and im quiet annoyed that the only thing that is happening is the battery is going down.

[Bigbiker]

If its just a week out of warranty you are wasting your time with fitbit support- they are as useless as the fitbit ionic! They have no clue and will only lead you on a wild goose chase- so much for technology- I’m going Apple!

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[Tango777]

Support was nice to me, can’t complaint, fir what I see here in Dubai.
Unfortunately the unit is weak and fragile and brakes very easily.
Only a week after I bought it, it stop charging.
Support immediately agreed to send me replacement.
I really loved my previous watch Fitbit, which also broke, but Best Buy replaced immediately at the store first time and second time, full money back, except I lost the money on accessories I bought and are useless for new version.
I should be back in the US in March and should get my replacement Fitbit.
I keep you guys posted.

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[Bigbiker]

Nice does not fix fitbit!

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[Tango777]

True, I am just stating facts.
CS were nice to me, not their fault product is weak and fragile.
I loved it, but it was my last Fitbit, have no choice but to go apple.

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[Gilfilld]

I’m having the same issue...so frustrating!!! 

[Bigbiker]

Fitbit must come up with a solution or loose all cred!

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[Dazzler1971]

I have this problem, my ionic watch powers up when I plug it in and looks to be charge with the movement on the battery indicator. No matter of long I leave it it to charge, it doesn’t budge off 0% charge and turns off as soon I unplug. I tried to restart by holding the left and Lower botton but it just goes to the watch display and goes off after 6 seconds. Any ideas as the way h is only 1,week old

[GD11009]

Have you tried rebooting your Ionic? (hold the left button and lower right
button at the same time for about 5 seconds until the screen changes).
wait fot it to recyle and then try changing it. Other common problem is
clean the contacts with cotton swab.

[Dazzler1971]

The watch is janitor even two weeks old so I doubt the contacts are dirty

Get Outlook for iOS

[Bigbiker]

Nope! And neither has fitbit!

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[NittyK]

I held the left button and bottom right and the only thing that showed up on the screen was 0%. I waited and tried again and the same thing happened. Never the logo. Now what?

[Dazzler1971]

I had pretty much the same issue and it wouldn’t reset or charge. I contacted Fitbit and they were very good to send out a new watch

Sent from my iPhone

[Bigbiker]

Your ionic is RIP!

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[GD11009]

I have rebooted twice while it is plugged into a computer USB port.  I still don't see the charging % message and my watch is almost out of power (red battery).

[Dazzler1971]

Contact Fitbit, I had the same issue and couldn’t do anything with it as the battery dropped to 0%

Fitbit sent me out a new one

Sent from my iPhone

[Bigbiker]

Your ionic is RIP!

[Bigbiker]

Lucky you!