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My Ionic is not counting steps nor stairs

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‎01-13-2022 04:29 - last edited on ‎01-13-2022 14:53 by Fitbit Moderator

‎01-13-2022 04:29 - last edited on ‎01-13-2022 14:53 by Fitbit Moderator

My Ionic is accurately monitoring everything except steps or stairs. I think my Ionic thinks I haven’t actually moved 🤣.   I have tried factory reset etc.  but nothing is fixing it…. Please help x

 

Moderator edit: updated subject for clarity

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‎01-13-2022 14:53

‎01-13-2022 14:53

Welcome to the Fitbit Community, @JJJ007.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

 

If you restarted your Watch without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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