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My Ionic is not holding it’s charge

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‎07-01-2020 14:56 - last edited on ‎07-02-2020 16:06 by Fitbit Moderator

‎07-01-2020 14:56 - last edited on ‎07-02-2020 16:06 by Fitbit Moderator

My ionic is not holding its charge! 
sometimes it charges up to 100% and Holds its charge, other days it doesn’t charge and drains very quickly.  I do use gps, I always have done and it doesn’t usually effect the charge, I don’t believe it is now. 
is there any way to change the battery? 

 

Moderator Edit: Clarified subject

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‎07-02-2020 16:05

‎07-02-2020 16:05

@SunsetRunner It's nice to see you on the Community. I appreciate the detailed information shared. 

 

It's not possible to change the battery on your Ionic. However, I would like you to try the troubleshooting posted in this article Can I extend my Fitbit device's battery life? 

 

Let me know the outcome. I'll be around if you have any additional questions. 

 

 

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