07-30-2019 20:20
07-30-2019 20:20
My ionic is just over a year old and it has suddenly stopped tracking all my stats. No incidents that I can think of... Steps, heart rate, stairs, active minutes, all stopped tracking. Only tracks calories from time of day algorithm. The lights from the sensors are also no longer lit up.
I have tried the reset by holding left and bottom button simultaneously and gone into settings to turn the watch off then turned it back on. I have tried changing the clock face as well. No luck. Any ideas? Only a year old makes me think I got a lemon?
07-31-2019 10:34
07-31-2019 10:34
A warm welcome to the Community @McNeff. Thanks for the detailed information shared and the troubleshooting performed.
Sorry to hear you're experiencing this with your Ionic. I've created a case on your behalf with our Support team, they will continue assisting you and providing you with options.
I'll be around if you need further assistance.
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